Comprehensive Terms of Service
Nexora Capital Markets ensures high levels of client satisfaction with high conversion rates and client retention.
This customer service agreement (hereinafter called the "Agreement") is made by the Nexora Capital Markets Ltd., (hereinafter called the "Company"), whose registered office is located at: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia, and an individual or a legal entity (except for stateless persons; individuals under 18 years of age) (hereinafter called the "customer"). The Parties concur that services offered and this Agreement are settled at the place, where the Company is registered.
The Company furnishes the customer with the following services but not limited to:
This agreement sets up shared responsibilities of the parties, which emerge throughout conversion arbitrage transactions with contracts for financial instruments in consistence with the customer service agreement.
The company, at its sole tact, may furnish the customer with trading proposals or other data, yet bears no obligation regarding the effect and benefit that these references and guidance may cause. Moreover, the customer has no right to ask for these proposals or any other related information which may influence the trading nature of the customer.
All the procedure on and with the customer's account are acted in full consistence with this agreement except if expressed something else.
Terms and interpretations used in this agreement has been mentioned in the 6th section of this agreement.
Prior to registering or opening account with Nexora Capital Markets, customer ought to carefully think about your speculation goals, level of involvement and risk craving. In particular, don't put away fund you can't stand to lose.
There are chances related with using an Internet-based trading framework including, however not restricted to, the breakdown of equipment, programming, and Internet service. Nexora Capital Markets isn't liable for any loss or disappointments or defers when trading through the Internet.
While making transactions as far as marginal trading is considered, a generally minor deviation of the rate can bring either significant benefit or misfortunes. At the point when the market moves against the customer, they can lose all the saved fund/assets. The customer shall be fully liable for the distribution of their monetary assets, trading strategy and all leverage related risks.
Any assessments, news, research, examinations, price, or other data contained on this site are given as broad market editorial, and don't comprise venture counsel. Nexora Capital Markets isn't obligated for any misfortune or harm, including without restriction, any loss, which may emerge straightforwardly or in a roundabout way from utilization of or dependence on such data. Nexora Capital Markets has taken sensible measures to guarantee the exactness of the data on the site. The content on this site is liable to change whenever without notice.
The server log file is the most dependable wellspring of data if there should be an occurrence of any grievance. The server log file has supreme priority over different contentions including the customer terminal log file as the customer terminal log file doesn't enrol each phase of the execution of the customer's Instructions and requests.
In the event that the server log file has not recorded the important data to which the customer alludes, the contention dependent on this reference may not be considered.
Nexora Capital Markets will utilize contact subtleties given by the customer while opening the trading account and this may include email, telephone, internal mail, sms, social media and so on. Moreover, the customer consents to acknowledge any notification or messages from the company at any given point of time.
The customer acknowledges the dangers related with unapproved admittance to the data they sent (by electronic mail or any other communication method) on the off chance that it was sent non encrypted.
The customer also acknowledges the dangers of monetary misfortunes acquired in the aftereffect of deferral or non-receipt by customer a message from the company. customer bears sole obligation regarding the security of private data got from the company and acknowledges the dangers of monetary misfortunes caused in the consequence of unapproved access of the outsiders to the trading account.
The company holds no duty regarding any action of the outsiders, which may impact the participation between the company and the customer.
The customer acknowledges the risk of monetary loss acquired in a consequence of force majeure conditions: act of god, terrorist act, war, riot, hostility, strike, trading interruption at financial business sectors, a sharp reduction of liquidity brought about by financial market shakiness, money intercessions, enactment changes, changes of other conditions, and so on.
On the off chance that the company decides that a force majeure event the company may without earlier written notice and whenever make any of the accompanying strides:
The customer consents to keep access data safe from any third party. customer also consents to advise the company quickly in the event that he knows or suspects that his access data have or may have been unveiled to any unapproved individual. When utilizing the trading platform, the customer won't, regardless of whether by act or oversight, do whatever will or may disregard the uprightness of the platform or cause it to glitch.
The customer won't continue and try not to continue in any activity that could likely permit the unpredictable or unapproved access or utilization of the trading platform. The customer acknowledges and comprehends that the company reserves the right, at its sole tact, to stop or restrict customer's admittance to the trading platform on the off chance that it speculates that he permitted such use.
The customer is allowed to store, show, break down, adjust, reformat and print the data made accessible through the trading platform. The customer isn't allowed to distribute, send, or in any case duplicate that data, in entire or to some degree, in any configuration to any outsider without the company's assent. The customer may not adjust or eliminate any copyright, brand name or whatever other notice that are given on the trading platform.
The customer consents to co-work with any examination the company may direct into any abuse or associated abuse with his access data.
The customer acknowledges that he will be obligated for all orders given through and being signed in under his access data and any such orders got by the company will be considered as received from the customer.
The customer recognizes that the company bears no duty regarding any unapproved third people acquiring admittance to data, including logins, passwords, electronic money accounts access, messages, electronic addresses, electronic correspondence and individual information, when the above are sent, utilizing the web or other organization correspondence offices, post, phone, during oral or composed discussion or some other methods.
The customer should refrain himself from similar looking names (company name, server name and so on). If customer feels any glitch, he/she should contact the company immediately. Such notification should include all possible details of this issue and persons involved. Otherwise, the customer may end up in a financial loss.
The customer should ensure in all circumstances that the funds used for trading in Nexora Capital Markets are legitimate and source of the same is not dubious in any manner and should not relate with money laundering, any criminal activity, fraud or any other illicit sources. If company suspects or customer failing to this, company on an immediate basis will report this the concerned authority. In no way the company or its accomplices as well as auxiliaries will bear any duty regarding any cases or grumblings if such case emerges.
On the off chance that any enlistment data of the customer including but not limited to first name, last name, citizenship, address, telephone and phone has been changed after account opening, the customer is obliged to inform the company with a solicitation to change the data.
The customer recognizes that the company has an option to give their personal details to the law-authorization specialists, where there is an official solicitation under the system of counteracting money laundering.
It's the customer's responsibility to refrain himself from any profit making strategy which involves hardware vulnerability factors.
The customer has the option to end this agreement on the off chance that they inform the company in writing regarding their ability to do as such and vice-versa. Retraction of this agreement doesn't deliver the company and the customer from duty to release commitments, which were acquired before warning by one of the parties about this agreement dropping.
The official language of company, its website and all documents are english only.
The company will receive and process orders or execute trading orders for the customers using the provided trading platform i.e. Metatrader 5 (Windows, Mac, Android, IOS)
The company will process orders of the customers on an execution basis only. The company is entitled to execute transactions that might be not reasonable for the customer. The company is under no commitment, except if in any case concurred, to screen or inform the customer on the status with respect to any transaction; to make margin calls; or to close out any customer's open positions.
Company is not obliged to provide advice or recommendation in any specific transaction or order.
In case company found any dubious activity, fraud or illegal transaction of a customer, company at any point of time may reject customer's account, transaction and related service and return his/her initial deposit.
Market news, recommendation, insights are no way to be considered as a direct or indirect trading recommendation. These recommendations may be changed or modified without prior notice to the customer.
Company shall not be liable for the consequences that may arise from the trading decision made by the customer.
The company is by no means a tax authority. The Parties conform to their tax and additionally some other commitments autonomously and all alone.
By accepting this customer service agreement, the customer confirms that he/she has read all the terms and agrees to the same.
Order execution would happen within the timeframe of the trading session. Trading session have their specific schedule that is mentioned on the website www.nxorafx.com
The customer with his terminal only can broadcast the following:
Spread and time of processing of the order would not be fixed and depends on the market conditions and company has the right to increase the spreads in case the market becomes irregular or trading conditions have changed or force majeure.
To buy, transactions should be made at ask price and to sell, transactions should be made at bid price. Long positions should be opened at ask price and closed at the bid price. Short positions should be opened at the bid price and closed at the ask price.
customer is obliged to deposit funds for margin to open a position in his/her terminal. The margin would depend on the leverage given to the customer.
On the off chance that there are any hedged positions on the customer's trading account, the customer ought to have an adequate hedged margin, the size of which is decided in the customer terminal.
On the off change that there is a weekend or holiday, the spread may change upto 2 (two) times depends on market volume. customers are advised to keep enough margin to keep the positions open. However, there will be no change in the leverage provided to the customers. The original spread will be resumed post weekend or holiday.
On the off chance that the open positions are being transferred to the next day, swap charges would be applied. Based on long/buy or short/sell positions, swap charges can be either positive or negative. Swap charges would be mentioned on company's website.
For swap free accounts, there would no charges applied. However, for transferring the position to next day, specific commission would be applied. This is mentioned in company's website.
On the off chance that the customer uses a Swap free account to use arbitrage strategy, company has the right to change the account from swap free to normal and may change the swap charges for the entire period.
On the off chance that there is a compelling reduction in liquidity, company has the privilege not to allow trading on some instruments or few instruments or allow only to close the open positions.
By providing wherever reasonable, a notice to the customer; Company has the right to apply certain leverage restrictions on some trading instruments. This is subjective and may differ case to case basis.
Using arbitrage strategy is strictly prohibited. Arbitrage occurs when a customer makes a profit from simultaneously buying and selling orders in two different markets. On the off chance that the company sensibly speculates that the customer uses arbitrage strategy, the company has the right to cancel all the order and or cancel profit associated and or close all trading accounts of the customer.
Based on ECN model, company would provide market execution on all the trading instruments. All the customer's positions would be offset to interbank liquidity providers. However, in some cases customer's positions may fail to offset.
Slippage is a natural property of market execution and this may happen during opening and closing of an order. The customer concurs that such conceivable infrequent slippage is a characteristic result and highlight of market execution and the company isn't answerable for it in any capacity.
The company would be in no obligation neither regarding the outcomes of any conceivable open/close price deviation nor any price difference, as it's a matter of the available liquidity.
A sent order can be cancelled by the customer provided the order is accepted. However, the cancellation can't be ensured because of the specifics of the customer terminal.
The customer's solicitation to open/modify or close an order can be declined if:
During opening of the market, the order was sent before the first quote is received by the trading platform, there is no enough margin available, exceptional market situations and/or customer is using an auto trading software where there are more than 30 requests per minute.
On the off chance that the order was opened or closed by an off market quote, it can be cancelled.
– On the off chance that the current ask quote has become equal or higher than the order level, the buy stop order will be queued for execution.
– On the off chance that the current bid quote has become lower than the order level, the sell stop order will be queued for execution.
– On the off chance that the current ask quote has become equal or lower than the order level, the buy limit order will be queued for execution.
– On the off chance that the current bid quote has become equal or higher than the order level, the sell limit order will be queued for execution.
– On the off chance that the current bid quote has become equal or higher than the order level, the take profit order associated with an open long position will be queued for execution.
– On the off chance that the current bid quote has become equal or lower than the order level, the stop loss order associated with an open long position will be queued for execution.
– On the off chance that the current ask quote has become equal or lower than the order level, the take profit order associated with an open short position will be queued for execution.
– On the off chance that the current ask quote has become equal or higher than the order level, the stop loss order associated with an open long position will be queued for execution.
– On the off chance that there is not enough Free Margin for opening a position, the execution of Buy Stop, Sell Stop, Buy Limit and Sell Limit order will be cancelled/deleted with comment "No Margin" or "No Money
– The price set in the order is not guaranteed and may differ from the execution price. The orders will be executed either at the specific value the customer set or a more positive value toward the customer's trade.
Customer has the privilege to place following orders:
Sell Stop: Refers to an order to open a short position at the market price, when the future bid price arrives at the predefined value. This sort of order is set lower than the current bid price.
Buy Stop: Refers to an order to open a long position at the market price, when the future ask price arrives at the predefined value. This sort of order is set higher than the current ask price.
Buy Limit: Refers to an order to open a long position at a price, which is not worse than the price indicated in the order. This sort of order is set lower than the current ask price.
Sell Limit: Refers to an order to open a short position at a price, which is not worse than the price indicated in the order. This sort of order is set higher than the current bid price.
Stop Loss: Refers to an order to close a position at the market price, when the future price reaches the predefined value. This order is expected to limit losses on the off chance that the price of a financial instrument starts moving towards loss. Such an order is always associated with an open position or a pending order.
Take Profit: Refers to an order to close a position at the price not worse than the predefined value. This type of order is expected for taking profit when the financial instrument price hits the expected level. When the order is executed, the position is closed. It is always associated with an open position or a pending order.
The customer has the privilege attach Stop Loss and/or Take Profit orders to Buy Stop, Sell Stop, Buy Limit, and Sell Limit orders. After a pending order triggering, its Stop Loss and Take Profit orders will be automatically attached to an open position.
Stop Loss and Take Profit shall be executed only for an open position and shall not be executed for any pending orders.
To alter Buy Stop, Sell Stop, Buy Limit, and Sell Limit orders; the customer ought to indicate the price level, Take Profit and Stop Loss values.
To alter Take Profit and/or Stop Loss attached to an open position, customer ought to indicate Take Profit value and/or Stop Loss value.
On the off chance that a pending order has been acknowledged for execution, it cannot be modified or deleted.
To delete Take Profit and Stop Loss, it is important to indicate the zero price value for these orders.
A solicitation to modify or to delete an order is thought to be executed and an order is assumed to be modified or deleted after an appropriate record has been made in the server's log-file.
On the off chance that margin level on the customer's trading account becomes equal or lower than the stop out value, the company has the right to close all open positions on the customer's trading account compulsory at the current market price without any preliminary notification and the customer's consent. Stop out values for all account types are specified in a comparison table of account types on the company's website.
Obligatory close of positions takes place in the automatic mode and is trailed by an appropriate record in server's log-file.
When stop out takes place in MetaTrader5 platform, the most loss making position will be closed.
At the time of opening a position the customer will pay initial margin and/or hedged margin.
The customer will give and keep up the initial margin and/or hedged margin as and when required and in consistence with the agreement. It is the customer's sole duty to understand how margin is determined.
On the off chance that no force majeure occasion has happened, the company is qualified to change margin prerequisites, providing for the customer 5 (five) business days composed notification preceding these modifications. However, on the off chance that force majeure occasion has happened, company is qualified for change margin prerequisites without any notification to the customer.
The company is qualified to close the customer's open positions without the assent of the customer or any prior written notice if the equity is less than certain amount depending on the account type as stipulated on company website.
It is the customer's duty to advise the company when the customer accepts that the customer will be not able to meet a margin payment when due.
The company isn't obliged to make margin calls for the customer. The company isn't subject to the customer for any disappointment by the company to contact, or endeavour to contact the customer.
The customer has the option to fund their trading account and withdraw funds by using the available payment methods in the system.
The real payment of services is only to be considered when funds are credited to the company's account.
customer's deposit may be cancelled or the company may pull out the earlier deposits if in case third party funded the account. For this situation, the deposited funds will be moved back to a similar payment method from which they were deposited. In the event that this happens, the customer is accused of all expenses for funds transfer. The company doesn't redress for any losses that happen because of the mandatory closing of the positions for the customer. Losses, booked by the customer until his funds are written off the account, are deducted from the refundable amount. Profit, booked by the customer until his funds are written off the account, is not refundable. Anonymous credit cards are not permitted to be utilized.
In the event that there are any delays in depositing the account, the company holds no duty regarding the consequence of trading operations in the customer's account. The customer is exclusively answerable for any monetary loss risks coming from potential delays in funding trading account.
On the occasion the trading account is credited in any currency other than the one in which the trading account is kept up, such funds are to be credited to the trading account based on an internal exchange rate adopted by the company.
In case of withdrawal request of customer, the company will use its internal exchange rate to process the withdrawal request.
If the customer deposited funds require a manual deposit confirmation like direct bank transfer and similar way, customer needs to submit a request within 2 (two) business days. Once the request is received, company will verify the payment within 1(one) working day post request is submitted.
customer has right to withdraw funds. However, to withdraw funds from the trading account, a customer needs to verify their KYC in customer panel. While withdrawing funds from the trading account, customer will be charged with the cost (If any) to transfer funds.
On the off chance that there is no adequate trading volume on the trading account, withdrawals will be made exclusively to those payment systems, which are utilized to fund this trading account. The trading volume amount, which is characterized as adequate, will be decided by the company's at its sole prudence.
The customer will be subject for the legitimacy of information indicated in the withdrawal application.
The company has the privilege to reject the customer's solicitation for withdrawal if the customer utilizes a similar payment system for withdrawal and depositing, yet with different bank details.
The company holds obligation to transfer the customer's funds to the payment system indicated in the withdrawal application within 2(two) working days after endorsement of the withdrawal application in customer panel.
In case the account doesn't grasp a sufficient trading volume or if the account is used to convert funds from one payment system to another system, the company has the authority to deduct paid amount from the account of the customer.
Company has the option to delay the date of withdrawal if there is any issue in the payment system until the same would be resumed to normal.
The company has the privilege to charge the customer of an extra commission if the customer uses distinctive payment method to deposit and withdrawal funds. The measure of the commission charged to the customer is determined dependent on costs paid by the company while fulfilling the customer's withdrawal demand.
The customer has to verify their customer's panel in case they are depositing fund via bank transfer or wire transfer.
Every time the customer deposits funds in the trading area, the commission levied by the payment system will be remunerates by the company.
Important Notice: This Customer Service Agreement contains comprehensive terms and conditions governing your relationship with Nexora Capital Markets. The content provided covers all essential sections including General Provisions, Trading Services, Order Execution, and Fund Management.
For any additional sections, clarifications, or support regarding this agreement, please contact our customer service team at support@nxorafx.com